1. Introduction
Welcome to Qipp. Qipp ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our website and Services.
By using Qipp, you agree to the collection and use of information as described in this policy.
2. Information We Collect
2.1 Information You Provide
Account information: When you register, we collect your name and email address via third-party authentication (e.g., Google sign-in).
Interview content: Audio recordings you create or upload, transcripts you paste or generate, and session metadata you provide (e.g., interview stage, seniority level, and any interview notes you add for context).
Payment information: When you purchase a paid package, our payment processor collects your billing details. We do not store your full payment card information.
2.2 Information Collected Automatically
Usage data: Features you use, session counts, plan type, and how you interact with the Services.
Device and log data: IP address, browser type, operating system, and timestamps.
Cookies and session analytics: We use cookies to keep you signed in and remember your preferences. We also use PostHog, a product analytics tool, which may record session replays (e.g., clicks, scrolls, and navigation patterns) to help us understand how the product is used and improve it. You can manage cookie preferences through your browser settings.
2.3 Information From Third Parties
If you sign in via Google or another third-party provider, we receive basic profile information (name, email) as permitted by your account settings with that provider.
3. How We Use Your Information
- To provide the Services: Creating your account, transcribing audio, generating scores and coaching feedback, and maintaining your session history.
- To improve Qipp: Analyzing aggregated, de-identified usage patterns to improve features and performance.
- To communicate with you: Sending service-related notices, billing confirmations, and updates.
- For security and fraud prevention: Protecting the platform and enforcing our Terms.
We do not sell your personal data. We do not use your interview content or transcripts to train AI models.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide the Services. If you delete your account, we will delete your personal data within 30 days unless required by law to retain it.
6. Your Rights and Choices
Access and correction: You can review and update your account information in your account settings.
Account deletion:Contact us at support@qipp.app to request account deletion.
Marketing emails: You can opt out of promotional emails at any time using the unsubscribe link. You will continue to receive essential service and billing emails.
For EEA/UK residents (GDPR): You have the right to access, correct, erase, restrict, or port your personal data, and to object to certain processing. You may also lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us at support@qipp.app.
7. Children's Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect personal data from anyone under 18. If we become aware of such data, we will delete it promptly.
8. Security
We use industry-standard technical and organizational measures to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or via an in-app notice. Continued use of the Services after changes take effect constitutes your acknowledgment.
10. Contact
If you have questions about this Privacy Policy, contact us at:
QIPP, Inc.
Yerevan, Armenia